Metropolitan City Council Transforms Urban Services with AI
How a forward-thinking city council leveraged AI to enhance citizen engagement, optimise municipal operations, and build a smarter city.
Key Results
48%
Reduction in service request resolution time
37%
Increase in citizen engagement
22%
Savings in operational costs
Modernising City Services
The Metropolitan City Council was facing significant challenges with their ageing service infrastructure:
- Long wait times for citizen service requests and permit processing
- Siloed departments with disconnected data systems
- Limited citizen engagement and transparency
- Rising operational costs and resource constraints
- Increasing citizen expectations for digital services
The council needed a comprehensive solution that would modernise their operations while improving service delivery and citizen satisfaction.
AI-Powered Citizen Engagement Platform
nexwave implemented a comprehensive AI solution that transformed the city's service delivery model:
- Unified Service Portal
A single digital platform for all citizen services, powered by Azure AI
- AI-Powered Virtual Assistant
24/7 citizen support using Azure OpenAI Service and Bot Framework
- Predictive Analytics Dashboard
Real-time insights for resource allocation and service optimisation
- Smart City IoT Integration
Connected infrastructure monitoring and management
Transformative Outcomes
Enhanced Service Delivery
The AI-powered platform reduced service request resolution time by 48%, with automated routing and prioritisation of citizen requests.
Increased Citizen Engagement
Citizen participation in city initiatives increased by 37%, with higher satisfaction ratings and more frequent use of digital services.
Operational Cost Savings
The city achieved 22% savings in operational costs through optimised resource allocation, automated workflows, and reduced manual processing.
Data-Driven Decision Making
City officials now leverage predictive analytics to make proactive decisions about resource allocation, infrastructure maintenance, and service improvements.
"The AI-powered citizen engagement platform has completely transformed how we deliver services to our residents. We're now able to be more responsive, efficient, and proactive in addressing community needs."
Sarah Johnson
Chief Digital Officer, Metropolitan City Council
Ready to Transform Your Local Government Services?
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